Tag Archive for 'strategy social media'

Is a Twitter Stream Essential to your Event’s Success?

A couple of days ago, Hubspot published a blog posting called “5 Steps to Planning an Awesome Event with Inbound Marketing”. It’s generally a great piece, and as it says: “With the use of hashtags and the practice of live-tweeting, Twitter has become a great way for attendees to share knowledge and insight during events.”

Quite so. But the next thing they said got me thinking:

“These days, an event isn’t considered very successful unless people are talking it online while it’s taking place.” In fact, it’s no longer rude to use your cellphone during sessions (I assume as long as you’re tweeting or updating your status!)

Hmm – an event “isn’t very successful” unless folks are tweeting about it? Yet this morning, eMarketer reports that although 92% of Internet users in the US have heard of Twitter, only 13% of them have a Twitter account, and only 11% access their Twitter account at least once per month.

So what gives? Are all the people who attend conferences crammed into that 11% of users, so that lack of conference-related tweets implies an unsuccessful meeting? Seems unlikely to me. Or is it possible that the highly tech-savvy intersection of the meetings industry and the online marketing world are judging everything by their own very exacting standards? What do you think?

Social Media – What’s the Cost of Not Doing It?

I just read a very interesting blog from Robert Patterson of MMG Worldwide, talking about measuring social media ROI in the travel market.

I was especially intrigued by the discussion of non-tangible factors in calculating “return on influence”.

It all got me thinking that another interesting question to ask, especially if you’re still thinking about whether all this is worth it for your company, might be: “Can I quantify the opportunity cost of *not* doing this?”

In other words, using the travel example, could a hotel somehow measure how many nights it costs them not to be doing a Twitter campaign when the comparable hotel down the street is? Hotels are very upset about negative reviews, especially those of doubtful origins or motive – do they know for sure how much damage they do?

Perhaps the only way to calculate the negative side is to jump in and see what difference it makes – but the article got me thinking . . .